SHIPPING

How long does Haulvalley need to prepare and ship my order?

You can see the preparation times of each item along with their availability. Most items have a preparation time of 24/48, to which must be added the delivery period indicated by the carrier at the time of formalizing the purchase. It is even possible that your order will be shipped the same day if it only includes products with immediate shipping and has been paid before noon.

The delivery time will depend on the selected transport company and the destination country. Please note that the times indicated are approximate and correspond to working days, excluding weekends (Saturdays and Sundays) and holidays.

What are the shipping costs and delivery time?

You can estimate the shipping costs and delivery time yourself in the haulvalley shopping cart, once you enter the destination address, the different carriers available for your area and the amount of the shipping costs will appear. each one of them.

Does Haulvalley offer shipping tracking and tracking?

Of course. You can track any shipment from your customer area yourself and check the tracking number.

What do shipping costs include?

Shipping costs include:

• Preparation of the Order

• Proper packaging (cardboard boxes, bubble fillers, inner protection, etc.)

• Transportation to your home

What happens if after placing an order it detects that something needs to be modified?

In the event that some specific information on the shipping addresses had to be changed, it could be modified if the order has not yet been delivered. For this, it is necessary that you send us an email to info@haulvalley.com. Our staff will try to answer you as soon as possible.

How should you proceed when receiving a shipment?

All our items leave the warehouse with the packaging in perfect condition.

The first thing to do is check that the number of packages received matches those sent. The second is to check each package externally very carefully in order to find signs of having been hit or manipulated, such as knocks, dents, holes, boxes in poor condition, seals of the courier services or any sign that might suspect that the merchandise may be damaged. It is mandatory to leave signed on the delivery note of the driver or courier, whether on paper or digital (PDA) "BULTO VISUALLY DETERIORATED" if these signs are present. Failure to sign a package as VISUALLY DETERIORATED and then submitting images showing that there was visible damage to it will automatically result in rejection of the issue.

How can I track the shipment or tracking?

Haulvalley once the transport agency has provided us with the tracking number, it will be recorded in your client area so that you can access it.

SECURE PAYMENT

At haulvalley we offer payment systems that together with our SSL security certificates guarantee a 100% Secure shopping experience.

You can pay by credit card, when choosing this payment method you will be redirected to the Caixa Popular Virtual POS where you must enter your card details and proceed to payment.

As a novelty we have payment with BIZUM. If you use this method you will also be redirected to the BIZUM payment platform where you must enter your phone number associated with this payment system and then, using the virtual keyboard, enter your BIZUM password.